Hospitality

Increase Staff Productivity and Efficiency

Matrix systems with integrated hotel features help concierge and operator to reduce time spent on administrative activities and devise innovative guest services.

Retain Loyal Guests

Advance hospitality features help hotel staff to deliver personalized services and prompt response to guest requests, all adding to better guest experience. This helps convert new guests into regular visitors and retain loyal guests.

Streamlines Hotel Business Processes

Matrix Hospitality enables hotel staff to respond communication solution while on-the-move, allocate resources dynamically and integrate specialized property management systems to streamline and automate hotel business processes.

Mobility

Hotel staff, located anywhere in the hotel premises can respond to the guest requests while on-the-move. They can use Wi-Fi phones and mobile phones as service extensions to increase reachability and fast responsiveness.

PMS Integration

Matrix hospitality solution is open and easy to integrate with any third-party Property Management System (PMS). Adjacent is the list of PMS/HMS which can be readily integrated with Matrix Hotel-Motel IP-PBX.

Hotel Staff

Matrix Hospitality Solution allows the hotel staff to delight the customers by serving them in an innovative way by providing:

• Mobility features through Smartphones/tablets
• Delighted Customers with continuous response from the staff
• Extended PBX features to the mobile hotel staff

Administrator/IT Staff

Matrix Hospitality Solution makes the life of IT staff simpler by providing:

• Web-based Management for Convenience
• Easy Management
• Secured Connections through TLS/SRTP
• Password Protected, Trusted IP and Digest Authentication

Hotel Reception

• UC Client for PC/Laptop
• Call Management using single click
• Front Desk Management FeaturesCheck-in and Check-out
  • Guest-in and Guest-out
  • Hotel Activity Log
  • Guest Shift
  • Room Clean Status
  • Call Budgeting

Security Personnel

Matrix Solution provides specialized radio interfaces for the security personnel letting them secure the hotel perimeter in an enhanced way.

• Multi-port Radio Interface offering mobility
• Radio Interfaces allows to have internal as well as external calls
• Interoperability with Radios

Guests

Matrix offers best features for the Hotel Guest such as:

• Voicemail for all Guests
• Built-in Auto Attended and IVR features
• Personalized Greetings for Guests
• Wake Up Alarms and Reminders
• BYOD (Bring your own device) for Mobile Extensions

Software Integration

Matrix allows the Hoteliers to integrate third party softwares directly with hotel communication system.

• PMS (Property Management Software) Interface Integration
• CAS (Call Accounting Software) Interface Integration
• Voice Logger
• SMS Server